MORE THAN GARMENTS / CUSTOMER INFORMATION

Frequently Asked Questions

Find answers about our hoodies, sizing, custom designs and delivery.

What hoodies can I explore?

Browse our women’s and men’s collections across Spring, Summer, Autumn and Winter, plus Limited Edition designs. Choose a catalogue design or create your own hoodie using your artwork.

Where is the clothing made?

Our clothing is handmade in London.

What is the difference between a catalogue hoodie and a custom design?

A catalogue hoodie uses the design pictured on its product page. Create Your Own lets you upload your own image and adjust its scale and placement in the designer.

How much is Create Your Own hoodie?

The custom hoodie price is £134, including the finished hoodie and custom design service. Postage and packaging are separate.

How do I choose my size?

Use the men’s measurements or women’s measurements guide and the sizes shown for your chosen product or style. Compare your body measurements with the guide rather than relying only on a familiar size label.

Are the hoodies pullover or zip-up?

We offer pullover hoodies, with a hood, ribbed cuffs and hem, and a kangaroo pocket.

Which hoodie fabrics can I choose?

The available fabrics are Nero Ponte 300 GSM (100% polyester) and AeroShield ProKnit 180 GSM (polyester with a PU layer). Nero Ponte has a structured feel and a black inner face. AeroShield ProKnit is the lighter option. The product page and custom designer show the available fabric choices.

What happens to my uploaded artwork?

The designer prepares three types of export: your original image, a new flat artwork image with your scale and placement applied, and model references showing the design on the garment. Your size, fabric and placement settings stay with the design package.

Is the model preview a print-ready template?

The model images are visual references. The edited flat artwork is separate from the model, but it still needs to be checked against the garment’s production template, including panel placement, seams and bleed, before printing.

Can I pay or receive an order confirmation now?

You can pay securely through Stripe Checkout. Once Stripe confirms payment, your order is recorded and sent to More Than Garments for fulfilment.

Do you offer worldwide shipping?

Worldwide shipping is part of our offering. Destination availability and any applicable duties need to be confirmed before payment. UK delivery: £7.99; Western European: £17.50; Other European and North America: £18.50; Australia/Japan and Rest of the World: £25. Worldwide shipping is free when you spend over £200. Read our shipping policy and delivery information.

How long will production and delivery take?

Production and shipping are separate stages. A confirmed estimate depends on the garment and destination; this page does not promise a fixed turnaround. See our delivery page for the current information.

Can I return a hoodie?

For eligible online catalogue purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send the goods back. You do not have to give a reason or provide photographs for an ordinary cancellation. The same cancellation rights apply to sale and out-of-season items. You may inspect and try on the garment as you would in a shop.

The ordinary change-of-mind cancellation exception applies only to genuinely personalised goods made to your specifications, such as a garment produced using your own uploaded artwork, where the legal exception applies. We explain any applicable exception before purchase. A catalogue garment is not automatically personalised merely because it is made after ordering. This exception does not remove your rights if the goods are faulty, damaged or not as described.

You pay the direct return postage for a non-faulty change-of-mind return. We recommend keeping proof of posting. For faulty, damaged or misdescribed goods, the seller bears return costs where required by law. Read our returns, refunds and cancellations policy.

How can I ask another question?

Use the Contact Us page or email customorders@morethangarments.com.

Can I return items that are not in perfect condition?

Your statutory rights remain intact for all goods, including personalised and sale items. Contact customorders@morethangarments.com if your garment is faulty, damaged or not as described so we can arrange the appropriate remedy. Fault rights are not limited to the 14-day change-of-mind window or automatically excluded because an item has been used. Photographs can help us investigate a fault, but they are not a condition of an ordinary cancellation. Read our returns, refunds and cancellations policy.

Is there a minimum purchase amount?

There is no minimum amount to purchase but to activate our free worldwide shipping, one must spend over £200

Can I return an item if it's out of season?

An item being out of season does not remove an eligible catalogue cancellation or fault rights. For eligible online catalogue purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send the goods back. You do not have to give a reason or provide photographs for an ordinary cancellation. The same cancellation rights apply to sale and out-of-season items. You may inspect and try on the garment as you would in a shop. For genuinely personalised uploaded-artwork orders, the change-of-mind exception is explained in our returns, refunds and cancellations policy.

I ordered something and its too big, what should I do?

We do not offer direct change-of-mind size exchanges. For an eligible catalogue order, you can cancel and return it for a refund within the applicable period and place a new order if you wish. This does not restrict any repair or replacement remedy required for faulty or misdescribed goods. You pay the direct return postage for a non-faulty change-of-mind return. We recommend keeping proof of posting. For faulty, damaged or misdescribed goods, the seller bears return costs where required by law. If we supplied a size different from what you ordered, contact customorders@morethangarments.com about the appropriate remedy. Read our returns, refunds and cancellations policy.

Do you have any promotional discounts for students?

Do don't have student discounts but we offer discount to return customers

How can I return an item?

Email customorders@morethangarments.com with your order reference to obtain the authorised Contrado return instructions and destination before posting a parcel. Sending a cancellation notice does not require our approval. 15 Terry House, Upper Tulse Hill, London, SW2 2NT is our business contact address, not the authorised parcel-return address.

You pay the direct return postage for a non-faulty change-of-mind return. We recommend keeping proof of posting. For faulty, damaged or misdescribed goods, the seller bears return costs where required by law. A reason and photographs are not required for an ordinary cancellation. Read our returns, refunds and cancellations policy.

Does this store have any offline locations?

We don't have any offline locations at this time.

Do you have sizes petite through plus ?

We have sizes that fit everyone and every type of body shape.

How much does shipping cost?

- UK delivery: £7.99

- Western European: £17.50

- Other European: £18.50

- North America: £18.50

- Australia / Japan: £25

- Rest Of The World: £25

What are your hours of operation?

Our opening times are: 09:00 - 17:00