Shipping policy

Last updated: 9 October 2026

Thank you for choosing More Than Garments as your shopping destination. Our shipping policy is designed to provide you with the best possible service and ensure that you receive your orders in a timely manner. Below, you will find our shipping rates, estimated delivery times, and other important information to help you make informed decisions.

Domestic Shipping Policy:

More Than Garments designs and sells handmade clothing. Contrado is our production and fulfilment partner and handles manufacturing and dispatch from Unit 6, Space Business Park, Abbey Road, Park Royal, London NW10 7SU. Our business address is 15 Terry House, Upper Tulse Hill, London, SW2 2NT. Production normally takes 3–4 business days, followed by estimated transit of 2–5 business days after dispatch.

Shipping Rates & Delivery Estimates:

Your shipping charges will be calculated and displayed at checkout. Please refer to the table below for shipping rates, estimated delivery times, and destination information.

These are standard transit estimates after dispatch, separate from production. Your destination and shipping charge are shown before payment. Shipping is free when the garment subtotal is over £200; a garment subtotal of exactly £200 does not qualify.

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

Our production and dispatch partner, Contrado, reports duty-paid shipping to most countries. This is not a guarantee that every international destination is duty paid. Where duties have not been prepaid, the recipient may need to pay local import duties, taxes or carrier administration fees before delivery. These destination charges are separate from the postage charged by More Than Garments. Contact customorders@morethangarments.com before ordering if you need us to check the arrangements for your destination. See Contrado’s production and shipping information.

Damages:

If your goods arrive damaged or are lost before delivery, contact customorders@morethangarments.com so we can investigate and arrange the appropriate remedy. Keep packaging and any available photographs where practical. You are not required to obtain a carrier claim before contacting us, and your statutory rights are not removed by a shipping incident.

Returns Policy

For eligible online catalogue purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send the goods back. You do not have to give a reason or provide photographs for an ordinary cancellation. The same cancellation rights apply to sale and out-of-season items. You may inspect and try on the garment as you would in a shop.

The ordinary change-of-mind cancellation exception applies only to genuinely personalised goods made to your specifications, such as a garment produced using your own uploaded artwork, where the legal exception applies. We explain any applicable exception before purchase. A catalogue garment is not automatically personalised merely because it is made after ordering. This exception does not remove your rights if the goods are faulty, damaged or not as described.

You pay the direct return postage for a non-faulty change-of-mind return. We recommend keeping proof of posting. For faulty, damaged or misdescribed goods, the seller bears return costs where required by law.

Email customorders@morethangarments.com with your order reference to obtain the authorised Contrado return instructions and destination before posting a parcel. Sending a cancellation notice does not require our approval. 15 Terry House, Upper Tulse Hill, London, SW2 2NT is our business contact address, not the authorised parcel-return address.

We do not offer direct change-of-mind size exchanges. For an eligible catalogue order, you can cancel and return it for a refund within the applicable period and place a new order if you wish. This does not restrict any repair or replacement remedy required for faulty or misdescribed goods.

Refund timing, standard outward delivery refunds and remedies are explained in our returns, refunds and cancellations policy. Your statutory rights remain unaffected.

Christmas delivery

No guaranteed Christmas delivery cut-off has been announced for the current year. Production and transit are separate stages. Please check our Christmas and holiday information and contact us before ordering for a required date.