Refund policy
RETURNS, REFUNDS AND CANCELLATIONS POLICY
Last updated: 9 October 2026
Thank you for shopping at More Than Garments.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
OUR RETURN POLICY
Your seller is Michael Pink trading as More Than Garments. For cancellations, returns or faults, email customorders@morethangarments.com.
Ordinary catalogue cancellations
For eligible online catalogue purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send the goods back. You do not have to give a reason or provide photographs for an ordinary cancellation. The same cancellation rights apply to sale and out-of-season items. You may inspect and try on the garment as you would in a shop.
You may also notify us of an eligible cancellation before delivery. There is no automatic restocking or 20% cancellation fee for a statutory cancellation. Any permitted deduction for diminished value caused by handling beyond necessary inspection is assessed individually.
Refunds
For an eligible cancellation we refund the goods and the standard outward delivery charge as required by law. Any extra cost of a more expensive delivery service you chose is not included in that standard-delivery refund. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.
We refund without undue delay. For returned goods, the refund is due no later than 14 days after we receive them back or, if earlier, receive evidence that you sent them back. Where no return is due, an eligible cancellation refund is due within 14 days of your notice. Any lawful deduction follows the handling rules above.
Genuinely personalised artwork
The ordinary change-of-mind cancellation exception applies only to genuinely personalised goods made to your specifications, such as a garment produced using your own uploaded artwork, where the legal exception applies. We explain any applicable exception before purchase. A catalogue garment is not automatically personalised merely because it is made after ordering. This exception does not remove your rights if the goods are faulty, damaged or not as described.
Contact us promptly if you want to change a personalised order. A change depends on production status; this does not limit an eligible catalogue cancellation or your rights concerning a fault.
Faulty, damaged or misdescribed goods
Your statutory rights remain intact for all goods, including personalised and sale items. Contact customorders@morethangarments.com if your garment is faulty, damaged or not as described so we can arrange the appropriate remedy. Fault rights are not limited to the 14-day change-of-mind window or automatically excluded because an item has been used. Photographs can help us investigate a fault, but they are not a condition of an ordinary cancellation.
Return postage and instructions
You pay the direct return postage for a non-faulty change-of-mind return. We recommend keeping proof of posting. For faulty, damaged or misdescribed goods, the seller bears return costs where required by law.
Email customorders@morethangarments.com with your order reference to obtain the authorised Contrado return instructions and destination before posting a parcel. Sending a cancellation notice does not require our approval. 15 Terry House, Upper Tulse Hill, London, SW2 2NT is our business contact address, not the authorised parcel-return address.
Size exchanges
We do not offer direct change-of-mind size exchanges. For an eligible catalogue order, you can cancel and return it for a refund within the applicable period and place a new order if you wish. This does not restrict any repair or replacement remedy required for faulty or misdescribed goods.
Optional cancellation email template
To: customorders@morethangarments.com
Subject: Order cancellation
I give notice that I wish to cancel my contract for the following goods:
- Goods / order reference:
- Ordered on / received on:
- Customer name:
- Customer address:
- Date:
A clear cancellation email is sufficient; this template is optional. No reason or photographs are required for an ordinary cancellation.
Consumer rights
This policy explains UK consumer cancellation rights and our return arrangements. Any additional mandatory consumer rights that apply in your country remain unaffected. Our supplier’s return terms and your acceptance of website policies do not remove your statutory rights.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Seller (referred to as "the Company", "We", "Us" or "Our" in this Agreement) refers to Michael Pink trading as More Than Garments, 15 Terry House, Upper Tulse Hill, London, SW2 2NT.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to More Than Garments, accessible from https://morethangarments.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.